FAQ LOCK AMSTERDAM
Do you have a question? Check our FAQ or contact us!
What is Lock?
Lock is a luggage service company based in the heart of Amsterdam. We specialize in proving safe and secure luggage storage and transport. While we make sure your personal belongings are safe with us, you can go and enjoy Amsterdam to the fullest.
Can I book on the same day of arrival/departure?
Yes, bookings that are made will be processed directly. It’s even possible to make a booking 1 minute before drop off time.
Can I cancel my booking?
Yes, you can cancel your booking at any time. Please contact our customer service center to cancel your booking.
How can I contact Lock?
You can contact us by phone, email, facebook and whatsapp or you can use our contact form.
Is there a maximum number of luggage items that we can store?
No, there’s no maximum. We always have enough space available.
What time can I store/collect my luggage?
You can drop off/collect your luggage at any time during our opening hours (9 am till 10 pm).
Are my personal belongings covered?
Yes, each suitcase/bag is covered up to the value of € 500,-. You can increase this up to € 1000,- for a small fee.
Are you open during the weekend and holidays?
Yes, our service is available during weekend and holidays. Please note that we are closed on Christmas Day
How do I edit a booking?
It’s not possible to edit a booking yourself, please contact our customer service center.
What type of luggage can I store.
We can store almost anything. If you’re not sure if we can store your luggage items, please contact our customer service center.
I can’t make it on time and will be later than as shown in my reservation, what do I do?
This is not a problem. We will always make sure we keep space available for your luggage.
Can’t find what you’re looking for?
Please contact us if you have any question that is not in the FAQs.